Kroger Transfers Manager That Woman Claims Mocked Her

12:05 PM, Sep 25, 2012   |    comments
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Video: Cindy Nerger Responds to Manager Transfer

Cindy Nerger says she was ridiculed for using food stamps at the Kroger on Watson Boulevard. (Austin Lewis/13WMAZ)


The manager who a Warner Robins woman says mocked her use of food stamps has been transferred, according to a statement from Kroger. 

Monday morning, Kroger spokesman Glynn Jenkins issued the following statement to 13WMAZ: "We deeply regret that a Kroger customer had an unpleasant shopping experience. After an internal investigation, we have decided to transfer the co-manager to another location. We wish the customer well and hope she will consider making Kroger her destination to shop in the future."

Cindy Nerger told 13WMAZ she had a dispute last Tuesday with a Kroger manager about whether all her groceries were covered by food stamps.

STORY | Warner Robins Woman Says She Was Ridiculed For Using Food Stamps

After the manager acknowledged she was correct about the purchase, she told the manager the argument was unnecessary because she was correct all along.

Nerger said the manager replied: "Well excuse me that I work for a living and don't rely on food stamps like you.''

In an email, Jenkins acknowledged that a different manager reached out to Nerger "with an apology, and offered her a credit for her next shopping trip, which she declined." 

Nerger told 13WMAZ that she was offered a $15 gift card but said Monday morning she hasn't been contacted by Kroger since.

She says all she really wants is an apology from the manager she says mocked her.

Told about the manager's transfer, Nerger said it wasn't "good enough," and suggested he "should have been demoted to cashier so he can learn who is really on food stamps." 

She also thinks the manager needs to be "properly trained on customer service." 

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