Kroger to Retrain Workers Due to Food-Stamp Comments

6:13 PM, Sep 26, 2012   |    comments
Cindy Nerger says she was ridiculed for using food stamps at the Kroger on Watson Boulevard. (Austin Lewis/13WMAZ)
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A woman who said she was insulted by a Kroger store worker because she use food stamps says the company has apologized to her and promised to retrain its workers.

Cindy Nerger says a company spokesman also offered her a $500 gift card, but she said she turned it down.

She said spokesman Glynn Jenkins said workers at the Watson Boulevard Kroger would be retrained to prevent any similar incident.

Cindy Nerger told 13WMAZ she had a dispute last Tuesday with a Kroger manager about whether all her groceries were covered by food stamps.

After the manager acknowledged she was correct about the purchase, she told the manager the argument was unnecessary because she was correct all along.

Nerger said the manager replied: "Well excuse me that I work for a living and don't rely on food stamps like you.''

Earlier this week, Nerger said the company at first offered her a $15 gift card, but she turned that down also. She said she just wanted an apology from the store co-manager.

"I don't see why the manager shouldn't have been made to apologize to me personally he humiliated me personally, you know that's what I wanted no cash, no nothing, that was all I wanted was a personal apology," said Cindy Nerger.

Cindy Nerger says a company spokesman also offered her a $500 gift card, but she said she turned it down.

Nerger said when she was pressed on what it would take to get her to come back to the store, she said if you have to put a number on it then $5,000.

But earlier this week, Jenkins told 13WMAZ that the worker, a store co-worker, had been transferred to another store.

But earlier this week, Jenkins told 13WMAZ that the worker, a store co-worker, had been transferred to another store.

13WMAZ contacted Kroger about the phone call. Glynn Jenkins, the Director of Communicatiosn and Public Relations sent us this statement.

"We admit we have offended Mrs. Nerger and have apologized. We are taking corrective action with our employee. Beyond that we believe the contents of our conversation should be private--not because we have anything to hide but because we think this situation is best resolved privately."

 

 

 

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