Jones Co. Woman's Identity Stolen Twice

6:15 PM, Oct 24, 2013   |    comments
  • Share
  • Print
  • - A A A +

They say lightning doesn't strike the same place twice, but one woman has found herself a victim of identity theft, not once, but twice.

71-year-old Ella Duncan has been filing her tax returns for over half a century.

"Never ever... Never dreamed that something like this could happen to me. Never," Duncan said.

She doesn't use online banking or ATM machines and shreds all documents with personal information.

For the past 2 years, someone used her Social Security number to file fraudulent tax returns.

In March, Duncan got a letter from the IRS stating they received her tax return.

The problem was, she hadn't even filed yet.

According to the IRS website, a typical case of identity fraud can take 180 days to resolve, before they can send that money.

In 2011, it was the first time someone fraudulently filed a tax return on Duncan's behalf.

Duncan says it took the IRS nine months to send that tax refund back, and she didn't receive it until January of last year.

And she's still waiting for the $1,500 she should have received in 2012, even though the IRS sent her a letter in April saying they got her identity theft claim.

Duncan should have received a tax refund by September 29, but the government shutdown affected the IRS.

"If there's money due to you, I want it," Duncan said.

Duncan says the IRS has no clear answers.

Each time she calls, she says, "They tell you a different story, so it is so frustrating."

When she called last week, the representative told her she would need to fill out a questionnaire that can only be sent by mail, but that questionnaire would not arrive until November 29.

When we called the IRS on Thursday morning, a representative told us it'll take another 30 days to process Duncan's request and to release the funds - but that she knew nothing about a questionnaire.

The representative said, "To be honest, they are supposed to do everything within that 180-day time frame. I can't explain why they couldn't do that."

So, 204 days later, and counting, Duncan says she's still patiently waiting.

Follow 13WMAZ's Anita Oh on Twitter @anita_oh.

Most Watched Videos