Several customers are upset because they say a Monroe County gym closed its doors without notice. It's called Rush Results Fitness Center on Patrol Road in Forsyth. Claire Davis spoke with several customers Friday who say they're worried they aren't going to get their money back. The owner’s attorney says the owner is working to fix any problems and that people should not be getting billed anymore.
John Stett joined Rush Results Fitness Center in February. “4:15, 4:30, try to come up at least 3-4 times a week,” said Stett.
But on Monday morning, he showed up to get in a quick workout, only to discover the doors locked and the equipment gone. “I've tried calling the gym down Hartley Bridge Road. I've been calling for two days, can't get in touch with anybody,” said Stett.
He says he signed a one-year, $200 contract with Rush Results in February. “I think it's bad business. You know, it'd be one thing to notify your members, let them know you're closing doors. Just to do it in the middle of the night, I think it's pretty bad,” said Stett.
Clif Boone, another member says he joined because the gym is close to his home. “I signed a two-year contract, $400 up front,” said Boone.
Boone says he called gym owner Jonathan Harrison to ask about a refund. “He won't ever answer. I called him, the billing company, called him, his other gym, I can't get anybody on the phone,” said Boone.
We called Harrison and his attorney Miguel Garcia called back. Garcia says notice was given Monday morning, the day the gym closed.
He added that the owner removed the gym's signs weeks ago and that customers were told the business was being sold. “We would love to hear from customers and they have contacted us that may have had a problem with the billing company. They may be out there with gym memberships that we're just simply unaware of and Rush Results has been, at their own personal expense, fixing those problems. But obviously we need to know about those problems so we can fix them,” said Garcia.
Garcia says if you are a customer concerned about getting a refund or if you have any other problems, you can call 478-719-4944.
We spoke to Kelvin Collins, President of the Better Business Bureau of Central Georgia. Collins has a few tips if you're looking to join a gym.
First, he says if you're signing up, ask if you can pay cash or use your credit card versus a debit card. Secondly, he says you should understand the cancellation terms if you ultimately want out.
Collins also says it's also important to understand your contract and read all of the fine print