United Airlines CEO responds to incident on plane in Chicago

Disturbing footage sent to WHAS11 from viewers shows a man forcefully removed from a United Airlines Flight headed from Chicago to Louisville on April 9.

LOUISVILLE, Ky. (WHAS11) – The CEO of United Airlines has responded to the removal of a passenger from a United flight.

The flight was overbooked, according to United Airlines, so the airline asked for volunteers to leave the aircraft.

One man said he had to get home and refused to voluntarily give up his seat and that's when we are told the police were called to remove him. The man was forced out of his seat by officials and dragged him down the aisle.

“This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.” – Oscar Munoz, CEO, United Airlines

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