Ever get a call or email that claims it's from your bank, look out it could be a scam. In this week's Get Answers, 13WMAZ's Jennifer Moulliet investigates how to tell the difference between a fake.

This week Margie McKenzie asked us, "How can you tell when an email is a scam, how common are they and what can you do about them?"

Christina O'Brien, Vice President of Risk Management at Robins Federal Credit Union, says your bank will never ask you for your personal information like your account, P.I.N., or social security number by email or phone. "If you get an email or a phone call and they are asking you that information, you should be suspicious." Says O'Brien.

She says these emails and phone calls are more common now, and you shouldn't't reply to them. She says if you get a suspicious call, get a return phone number, hang up and call your bank. If you do get caught in a scam, O'Brien says there are some tips to follow.

"You should be very careful at that point. Make sure you're monitoring your accounts if you gave account number information. If you gave your P.I.N., information for your debit or credit card, you probably want to go ahead and have them cancel your debit or credit cards so that they can't use that information and order new debit or credit cards," Explains O'Brien.

If you gave out your social security number, she says contact the Credit Bureau to prevent someone from stealing your identity. If you think you may be a victim of a scamming attempt visit the Federal Trade Commission website at and click on Consumer Complaint. Last year she says there were close to 150 million scamming and phishing attempts reported to the FTC.

O'Brien says a quick way to find out if a website is safe is to look at the "http" in the web address. She says if there is an "s" on the end of "http" then it's secure.

If you have a question, let us know. To submit your question go to and click the Get Answers link under the Features tab. We could feature your question on Eyewitness News.