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Warner Robins man runs into problems when giving gift cards

Justin Loney has the receipt to show he bought the cards, but none of them worked for his friends, and the store said he can't be fully refunded.

WARNER ROBINS, Ga. — After purchasing three gift cards from Walmart, one Warner Robins man says they did not work when his friends went to use them.

Justin Loney has the receipt to show he bought three 'STEAM' gift cards from Walmart, but he says there's some confusion.

"Debit card was $400, they handed me back $200, because of one of the gift cards was not activating. I used $400 in cash to activate the other two cards," he said. "On my receipts, rather than showing cash, the receipts all show debit cards used."

A report filed with Warner Robins Police says Loney gave the cards to his friends, only for them to tell him there was no money on them. 

So, that's when he went back to the Walmart to find out what to do next.

13WMAZ spoke to the manager on duty at the Walmart on Booth Road where Loney purchased the gift cards. 

She says if there is an error filling up a gift card, they issue refunds, but once you use cash to fill up that gift card, it becomes non-refundable.

An article on the Better Business Bureau website says some tips for buying gift cards include giving the recipient the original receipt and reading the fine print, where some gift cards point out that loading with cash is non-refundable. 

And for Loney, he says this has shown him that some gift cards do not have a customer service number to call.

"I've found out in the past that there's no way to contact the people who made them, they're just out there," said Loney.

The Better Business Bureau says to also use gift cards soon after buying.


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